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Lookup NU author(s): Dr Cheng Wang
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Author(s): Wang C, Harris J, Patterson P
Publication type: Article
Publication status: Published
Journal: Journal of Service Management
Year: 2012
Volume: 23
Issue: 1
Pages: 54-78
ISSN (print): 1757-5818
ISSN (electronic): 1757-5826
Publisher: Emerald Group Publishing Ltd.
URL: http://dx.doi.org/10.1108/09564231211208970
DOI: 10.1108/09564231211208970
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