Publications by Professor Markus Blut - ePrints

Browsing publications by Professor Markus Blut.

Newcastle Authors	Title	Year
Professor Markus Blut Dr Nima Heirati Professor Klaus Schoefer	The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress	2020
Professor Markus Blut Ruby Zhang	The influence of acceptance and adoption drivers on smart home usage	2019
Professor Klaus Schoefer Dr Nima Heirati Professor Markus Blut	The Moderating Effect of Cultural Value Orientations on Behavioral Responses to Dissatisfactory Service Experiences	2019
Charles Kemp Professor Klaus Schoefer Professor Markus Blut	Asymmetric Brand Extensions: An Investigation into Success Drivers	2017
Professor Klaus Schoefer Professor Markus Blut Charles Kemp	Extending Service Brands into Products Versus Services: Multilevel Analyses of Key Success Drivers	2017
Charles Kemp Professor Klaus Schoefer Professor Markus Blut	The Relevance of Perceived Fit in Symmetric and Asymmetric Brand Extensions	2017
Professor Markus Blut Professor Klaus Schoefer	Customer Outrage following Service Failure: A Qualitative Approach	2016
Professor Markus Blut Professor Klaus Schoefer	Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis	2016
Professor Markus Blut Professor Christof Backhaus	Securing business-to-business relationships: The impact of switching costs	2016
Professor Markus Blut Professor Christof Backhaus Professor David Woisetschlager	Toward a better understanding of stakeholder participation in the service innovation process: More than one path to success	2016
Chutinida Phalusuk Professor Markus Blut Professor Klaus Schoefer Dr Mitchell Ness	Towards a Conceptual Framework for Understanding Customer Evaluations of Service Failure Delivery Network	2016
Chutinida Phalusuk Professor Markus Blut Professor Klaus Schoefer Dr Mitchell Ness	Towards a Conceptual Framework for Understanding Customer Evaluations of Service Failure in Delivery Networks	2016
Professor Markus Blut	E-Service Quality: A Meta-Analytic Review	2015
Professor Markus Blut	How Procedural, Financial, and Relational Switching Costs Affect Customer Satisfaction, Repurchase Intentions, and Repurchase Behavior: A Meta-Analysis	2015
Professor Markus Blut	Complaining Customers as Innovation Contributors Stimulating Service Innovation through Multichannel Complaint Management	2014
Professor Markus Blut	New Insights in the Moderating Effect of Switching Costs on the Satisfaction-Repurchase Behavior Link	2014
Professor Markus Blut	The Impact of Service Characteristics on the Switching Costs-Customer Loyalty Link	2014
Professor Markus Blut	Don’t Care about Service Recovery – Inertia Effects Buffer the Impact of Complaint Satisfaction	2013
Professor Markus Blut	Interaktionskompetenz — Erfolgsfaktor im industriellen Vertrieb	2013
Professor Markus Blut	New Insights in the Moderating Effect of Switching Costs on the Satisfaction-Loyalty Link	2013
Professor Markus Blut	Satisfaction with complaint handling: A replication study on its determinants in a business-to-business context	2013
Professor Markus Blut	Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox	2013
Professor Markus Blut	The Theory of Planned Behavior: A Meta-analytic Review on its Applicability during Adolescence	2013
Professor Markus Blut Professor Christof Backhaus	Consequences of customer loyalty to the loyalty program and to the company	2012
Professor Markus Blut	Customer solutions in the capital goods industry: Examining the impact of the buying center	2011
Professor Markus Blut	F-commerce and the Crucial Role of Trust	2011
Professor Markus Blut	Remote Services Satisfaction: An Initial Examination	2011
Professor Markus Blut Professor Christof Backhaus	What to Expect after the Honeymoon: Testing a Lifecycle Theory of Franchise Relationships	2011
Professor Markus Blut	Will you tolerate this? The impact of affective commitment on complaint intention and postrecovery behaviour	2011
Professor Markus Blut	Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung	2010
Professor Christof Backhaus Professor Markus Blut	Autonomie und Loyalität in Unternehmensnetzwerken: Eine Mehrebenenbetrachtung	2008
Professor Markus Blut	Consumer Ethnocentrism in the German Market	2008
Professor Christof Backhaus Professor Markus Blut	Does “Made in…” also Apply to Services? An Empirical Assessment of the Country-of-Origin-Effect in Service Settings	2008
Professor Markus Blut	How to Make Brand Communities Work: Antecedents and Consequences of Consumer’s Participation	2008
Professor Christof Backhaus Professor Markus Blut	Management internationaler Dienstleistungsmarken: Konzepte und Methoden für einen nachhaltigen Internationalisierungserfolg	2008
Professor Markus Blut	Market Orientation in Vertical Business Networks	2007
Professor Markus Blut	Switching Barriers in the Four-Stage Loyalty Model	2007