When mental models go wrong. Co-occurrences in dynamic, critical systems
- Lookup NU author(s)
- Dr Denis Besnard
- Dr David Greathead
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| Author(s) | | Besnard D, Greathead D |
| Publication type | | Report |
| Series Title | | School of Computing Science Technical Report Series |
| Year | | 2003 |
| Date | | March 2003 |
| Report Number | | 791 |
| Pages | | 8 |
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| Full text is available for this publication: |
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| This short paper is intended to highlight an interesting psychological phenomenon affecting the accuracy of mental models. It occurs when two events happen as expected by an operator but for reasons that are actually not understood. In other words, a mental model of a problem is erroneously taken to be valid as a result of a mere co-occurrence. We discuss this phenomenon with the example of a real commercial air crash. We finally address some implications for systems’ design and support tools. |
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| Institution | | School of Computing Science, University of Newcastle upon Tyne |
| Place Published | | Newcastle upon Tyne |
| URL | | http://www.cs.ncl.ac.uk/publications/trs/papers/791.pdf |
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