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Digital Government at Work: A Social Informatics Perspective
Lookup NU author(s)
Professor Ian McLoughlin
Professor Rob Wilson
Professor Mike Martin
McLoughlin I, Wilson R, Martin M
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Oxford University Press
Adopts cross-disciplinary Social Informatics Perspective to provide new insights into digital government Based on detailed and rich research evidence conducted on major projects over a ten year period Critique of current development of digital government Advances an alternative 'architectural discourse' for rethinking digital government based on the ideas of infrastructure, federation and co-production Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy. In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the 'inside' of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government. Experiences in areas such as health and social care are used to illustrate the dangers of 'over-integration' when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new 'architectural discourse' to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution Readership: Academics, researchers, and postgraduate students in public management, public administration.
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