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The 'just do it' approach to customer service development - a case study

Lookup NU author(s): Erika Gavillet

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Publication metadata

Author(s): Gavillet EL

Publication type: Article

Publication status: Published

Journal: College and Research Libraries News

Year: 2011

Volume: 72

Issue: 4

Pages: 229-236

Print publication date: 01/04/2011

ISSN (print): 0099-0086

ISSN (electronic): 2150-6698

Publisher: Association of College and Research Libraries

URL: http://crln.acrl.org/content/72/4/229.full

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