The 'just do it' approach to customer service development - a case study

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  2. Erika Gavillet
Author(s)Gavillet EL
Publication type Article
JournalCollege and Research Libraries News
Year2011
Volume72
Issue4
Pages229-236
ISSN (print)0099-0086
ISSN (electronic)2150-6698
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PublisherAssociation of College and Research Libraries
URLhttp://crln.acrl.org/content/72/4/229.full
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