Customer Choice of Self-Service Technology: The Roles of Situational Influences and Past Experience

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  2. Dr Cheng Wang
Author(s)Wang C, Harris J, Patterson P
Publication type Article
JournalJournal of Service Management
Year2012
Volume23
Issue1
Pages54-78
ISSN (print)1757-5818
ISSN (electronic)1757-5826
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PublisherEmerald Group Publishing Ltd.
URLhttp://dx.doi.org/10.1108/09564231211208970
DOI10.1108/09564231211208970
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