Customer Choice of Self-Service Technology: The Roles of Situational Influences and Past Experience
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- Dr Cheng Wang
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| Author(s) | | Wang C, Harris J, Patterson P |
| Publication type | | Article |
| Journal | | Journal of Service Management |
| Year | | 2012 |
| Volume | | 23 |
| Issue | | 1 |
| Pages | | 54-78 |
| ISSN (print) | | 1757-5818 |
| ISSN (electronic) | | 1757-5826 |
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| Full text for this publication is not currently held within this repository. Alternative links are provided below where available. |
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| Publisher | | Emerald Group Publishing Ltd. |
| URL | | http://dx.doi.org/10.1108/09564231211208970 |
| DOI | | 10.1108/09564231211208970 |
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