The Evaluation of Lean in Healthcare using Quantitative and Qualitative Methods
- Lookup NU author(s)
- Professor Christian Hicks
- Edward Lugsden
- Dr Tom McGovern
- Dr Adrian Small
- Professor Martin Eccles
- Dr Nick Steen
- Dr Paula Whitty
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| Author(s) | | Hicks C, Lugsden E, McGovern T, Small A, Hunter D, Erskine J, Eccles M, Steen N, Whitty P |
| Editor(s) | | Baines, T.S., Clegg, B.T., Harrison, D.K. |
| Publication type | | Conference Proceedings (inc. Abstract) |
| Conference Name | | 10th International Conference on Manufacturing Research ICMR 2012 |
| Conference Location | | The University of Aston, Birmingham, UK |
| Year of Conference | | 2012 |
| Date | | 11-13 September 2012 |
| Volume | | 2 |
| Number of Volumes | | 2 |
| Pages | | 843-848 |
| Series Title | | Advances in Manufacturing Technology XXVI |
| ISBN | | 9781905866601 |
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| Full text for this publication is not currently held within this repository. Alternative links are provided below where available. |
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| There is a growing literature on the value of Lean systems in healthcare. Evaluating transformational change initiatives in complex systems like the British National Health Service to establish ‘what works' is fraught with difficulties. This research adopted a mixed methods approach to address these challenges. This paper focuses on the impact of a single Rapid Process Improvement Workshop (RPIW) covering two hospital wards. The research used an interrupted time series analysis. Interviews and documentary materials investigated staff perceptions of what had improved: quality of care; time spent with patients; less bureaucracy; medicines ready at the required time etc. The results of the pilot ITS analysis proved inconclusive. The results of the analysis of interview data and documentary materials were positive, which bore out anecdotal and other evidence that the Trusts’ Lean interventions were achieving impressive results. The paper explores possible reasons for the divergence in results obtained by the methods. |
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| Publisher | | Aston Business School |
| URL | | http://www1.aston.ac.uk/aston-business-school/research/events/past-events/icmr-2012/ |
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| Library holdings | | Search Newcastle University Library for this item |
