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Older Travellers and Technology Engagement
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Dr Amy Guo
Dr Joan Harvey
Guo W, Harvey J, Edwards S
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Technology is increasingly being used to plan, book, pay for and manage journeys. Whilst such innovations are on the increase, so too are the number of older people living in Great Britain. For transport in our society to be accessible to as many people as possible, it is therefore important that older people are able and willing to engage with such technologies. This report was commissioned to both encourage and enable developers and commissioners of customer-facing transport technologies to better consider the needs of older travellers.Newcastle University was commissioned by the Transport Systems Catapult to undertake a literature review and interviews with both older people (thirty-two, ranging in age from 63 to 961) and recognised experts in the field, with the aim of answering the following research questions:1. What is the scale of the problem?2. What are the key barriers to engaging with new and emerging technologies for older people, and how do these barriers differ by type of older person? Where older people have generally engaged with some forms of new technology, why have other older people not done so?3. Where do well-designed examples of new and emerging technology already exist (in transport and other sectors) that meet the needs of older people? Why have these technologies been used successfully by older people? 4. What specifically needs to change to enable greater numbers of older travellers to access technology to help people to plan and make journeys?5. Where is further research needed?
Transport Systems Catapult
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