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Hope to die before you get old? Techno-centric versus user-centred approaches in developing virtual services for older people

Lookup NU author(s): Professor Ian McLoughlin, Dr Gregory Maniatopoulos, Professor Rob Wilson, Professor Mike Martin

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Abstract

This ongoing experience of a collaborative project to develop virtual services for older people is outlined. A key feature is an objective of making users more central to the system development process. The idea of appropriation through co-production to enable 'design in use' is proposed. This is presented as an alternative to dominant techno-centric approaches and as potentially more effective than participative design in mitigating its consequences. The experience to date of intervention nurture and facilitating co-production in the project is outlined and discussed. It is suggested that this approach can avoid problems of 'over-integration'- a consequence of many attempts to provide more joined-up public services by virtual means.


Publication metadata

Author(s): McLoughlin I, Maniatopoulos G, Wilson R, Martin M

Publication type: Article

Publication status: Published

Journal: Public Management Review

Year: 2009

Volume: 11

Issue: 6

Pages: 857-880

ISSN (print): 1471-9037

ISSN (electronic): 1471-9045

Publisher: Routledge

URL: http://dx.doi.org/10.1080/14719030903319002

DOI: 10.1080/14719030903319002


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