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Seeing the full picture? Technologically enabled multi-agency working in health and social care

Lookup NU author(s): Dr Susan Baines, Professor Rob Wilson, Sarah Walsh


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The implementation of local e-government in England touched all public services and affected front-line workers across local authorities and partner agencies. Professional ‘cultures’ are invoked rhetorically as barriers to the translation of this policy into practice. We propose that the concept of ‘street-level bureaucrats’ offers a more nuanced and grounded framework to think about local responses to centrally driven change.

Publication metadata

Author(s): Baines S, Wilson R, Walsh S

Publication type: Article

Publication status: Published

Journal: New Technology, Work & Employment

Year: 2010

Volume: 25

Issue: 1

Pages: 19-33

Print publication date: 01/03/2010

ISSN (print): 0268-1072

ISSN (electronic): 1468-005X

Publisher: Wiley-Blackwell Publishing Ltd.


DOI: 10.1111/j.1468-005X.2009.00236.x


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