Lookup NU author(s): Dr Susan Baines,
Professor Rob Wilson,
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The implementation of local e-government in England touched all public services and affected front-line workers across local authorities and partner agencies. Professional ‘cultures’ are invoked rhetorically as barriers to the translation of this policy into practice. We propose that the concept of ‘street-level bureaucrats’ offers a more nuanced and grounded framework to think about local responses to centrally driven change.
Author(s): Baines S, Wilson R, Walsh S
Publication type: Article
Publication status: Published
Journal: New Technology, Work & Employment
Print publication date: 01/03/2010
ISSN (print): 0268-1072
ISSN (electronic): 1468-005X
Publisher: Wiley-Blackwell Publishing Ltd.
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