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Customer Evaluations of Tour Operators' Responses to their Complaints: An Exploratory Study

Lookup NU author(s): Professor Klaus Schoefer

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Publication metadata

Author(s): Schoefer K, Ennew C

Publication type: Article

Publication status: Published

Journal: Journal of Travel and Tourism Marketing

Year: 2004

Volume: 17

Issue: 1

Pages: 83-92

Print publication date: 01/09/2004

ISSN (print): 1054-8408

ISSN (electronic): 1540-7306

Publisher: Routledge

URL: http://dx.doi.org/10.1300/J073v17n01_06

DOI: 10.1300/J073v17n01_06

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