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Customer Evaluations of Service Failure and Recovery Encounters: A Perceived Justice Perspective

Lookup NU author(s): Professor Klaus Schoefer

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Author(s): Schoefer K

Publication type: Authored Book

Publication status: Published

Year: 2004

Number of Pages: 204

Publisher: Tectum Verlag

Place Published: Marburg

Library holdings: Search Newcastle University Library for this item

ISBN: 9783828886612

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