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Business service quality dimensions in an e-commerce environment

Lookup NU author(s): Dr Ying Yang

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Publication metadata

Author(s): Yang Y, Humphreys P, McIvor R

Publication type: Article

Publication status: Published

Journal: Supply Chain Management: an International Journal

Year: 2006

Volume: 11

Issue: 3

Pages: 195-201

Print publication date: 01/01/2006

ISSN (print): 1359-8546

ISSN (electronic): 1758-6852

Publisher: Emerald Group Publishing Limited

URL: http://dx.doi.org/10.1108/13598540610662086

DOI: 10.1108/13598540610662086


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