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In search of 'product-service': evidence from aerospace, construction and engineering

Lookup NU author(s): Dr Stewart Johnstone



It has been argued that integrating tangible products with complementary through-life services into a high-value ‘product-service’ (P-S) solution is increasingly central to the business strategies of traditional ‘product-dominant’ organisations. This paper explores P-S strategies in three leading organisations in the aerospace, construction, and engineering industries. Specifically, the paper explores the meaning of P-S in each organisation, the rationale for P-S provision, as well as the distinctive manifestations and characteristics of P-S offerings. The paper highlights the complexities of concurrently enacting different strategies for P-S integration across different business streams. These appear disconnected from the nostrums and overly simplistic models which pervade the current solutions discourse.

Publication metadata

Author(s): Johnstone S, Dainty A, Wilkinson A

Publication type: Article

Publication status: Published

Journal: Service Industries Journal

Year: 2008

Volume: 28

Issue: 6

Pages: 861-875

Online publication date: 16/09/2008

Date deposited: 28/11/2014

ISSN (print): 0264-2069

ISSN (electronic): 1743-9507

Publisher: Routledge


DOI: 10.1080/02642060801990429


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