Lookup NU author(s): Professor Steve Vincent
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This article evaluates conceptual resources for exploring the economy of feelings. It reviews existing contributions, discovering tensions surrounding the material status of emotional displays and normative commitments at work, as well as significant gaps within the conceptual resources used to classify the emotions we experience and evoke while working. In an effort to develop more robust categories for this broad area, labour process theory is combined with other conceptual tools to reframe and refresh debates. Specifically, the concept emotional misbehaviour is posited as a useful addition to the debate concerning the material status of emotion at work and various novel conceptual resources are explored from a labour process perspective. In particular, emotional intelligence, techno-normative control, symbolic violence and cultural capital are introduced to the debate and considered for their potential usefulness in filling the conceptual gaps identified.
Author(s): Vincent S
Publication type: Article
Publication status: Published
Journal: Human Relations
Print publication date: 21/09/2011
ISSN (print): 0018-7267
ISSN (electronic): 1741-282X
Publisher: Sage Publications Ltd
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