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Lookup NU author(s): Dr Matt Flynn
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This paper explores the conduct of performance appraisals of nurses in a New Zealand hospital, and how fairness is perceived in such appraisals. In the health sector, performance appraisals of medical staff play a key role in implementing clinical governance, which, in turn, is critical to containing health care costs and ensuring quality patient care. Effective appraisals depend on employees perceiving their own appraisals to be fair both in terms of procedure and interaction with their respective appraiser. We examine qualitative data from interviews and focus groups, involving 22 nurses in a single department, to determine whether perceived injustices impact on the effective implementation of the appraisal system. Our results suggest that particular issues had been causing some sense of injustice, and most of these were procedural. Potential solutions focus on greater formalisation of the performance appraisal process, and more training for appraisers and appraisees.
Author(s): Clarke C, Harcourt M, Flynn M
Publication type: Article
Publication status: Published
Journal: Journal of Business Ethics
Year: 2013
Volume: 117
Issue: 3
Pages: 667-678
Print publication date: 01/10/2013
Online publication date: 17/11/2012
Acceptance date: 05/11/2012
ISSN (print): 0167-4544
ISSN (electronic): 1573-0697
Publisher: Springer Netherlands
URL: http://dx.doi.org/10.1007/s10551-012-1550-9
DOI: 10.1007/s10551-012-1550-9
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