Lookup NU author(s): Dr Marin Marinov
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The main goal of this paper is to analyze customer satisfaction factors for Light Rail, identify a successful case and compare the level of service of this case with another system so that improvements in terms of price, time of journey and connectivity can be elaborated and suggested. The Docklands Light Railway (London, UK) has been identified as a successful case, which service levels have been compared to ‘Metro Sul do Tejo, MST’ (Almada, Portugal). As a result, a set of solutions to improve MST are proposed.
Author(s): Marinov M, Darlton A, Bigotte M, Proietti D, Gerenska I
Publication type: Article
Publication status: Published
Journal: Transport Problems
Issue: Special edition
Online publication date: 31/10/2014
Acceptance date: 10/10/2014
ISSN (print): 1896-0596
ISSN (electronic): 2300-861X
Publisher: Wydawnictwo Politechniki Slaskiej Gliwice