Lookup NU author(s): Professor Christian Hicks,
Dr Peter O'Neill,
Professor Tom McGovern,
Dr Adrian Small
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The demand for healthcare services has risen due to ageing populations, changing lifestyles, increased expectations and advances in medicine. Throughout the world, there has been a steady increase in expenditure on healthcare. However, since the economic crisis in 2008, there has been pressure from governments to comply with budgetary constraints. Healthcare systems are complex adaptive systems with many different stakeholders. They are sociotechnical systems in which it is important to jointly optimise the technical, social and organisational aspects of the system. Implementing change needs to take into account organisational vision, people and processes over the long term. Many healthcare organisations have embarked on transformational change initiatives based upon Lean principles, which have sought to increase their efficiency and effectiveness. This paper used multiple case studies to compare and contrast the approaches adopted in the North East of England and the State of Victoria in Australia. The differences in healthcare system made little difference to the transformational change approaches adopted. In both countries the importance of a vision and people was recognised and process improvement was achieved through the application of a very similar approach.
Author(s): Hicks C, O'Neill P, McGovern T, Small A, Hunter DJ, Erskine J
Publication type: Conference Proceedings (inc. Abstract)
Publication status: Published
Conference Name: The 23rd International Conference on Production Research, ICPR 2015
Year of Conference: 2015
Acceptance date: 05/05/2015
Publisher: International Foundation for Production Research (IFPR)