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Evaluation of Information Sharing Practice in the North East mixed economy of service provision for ex-services personnel

Lookup NU author(s): Professor Rob Wilson, Dr Deborah Harrison, Professor Michael Martin, Dr Neil Jenkings

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Abstract

Information sharing and by turn the governance and management of information are now a fundamental part of the business requirements of all public sector organisations. The research was designed to gather a balanced perspective from the views of key stakeholders and observations of the role and processes of information sharing with and between a range of organisations and service users in the day to day co-ordination of services for ex-services personnel in the North East of England. Over 100 organisations were involved in the research process. In terms of recommendations the key is to harness the significant resources (financial, social and community capital) available across the landscape together with the overwhelming goodwill and optimism across the national regional, and local systems as a whole. This can only be achieved by creating an environment in which the job of service co-ordination (either by ex-services personnel and/or their families themselves or by their intermediaries – formal and informal) can move beyond the relatively narrow confines of service clusters/configurations or local relationship horizons to support a broader ‘joining-up of the joining-up’ process. Improving access to local intelligence and relationship building for all parties in the network including the ex- service personnel themselves is key to the reliable and personalised configuration of provision to support and enhance vertical and horizontal transitions at the point and place of need.


Publication metadata

Author(s): Wilson R, Harrison D, Gray A, Martin M, Jenkings KN

Publication type: Report

Publication status: Published

Series Title:

Year: 2015

Pages: 48

Institution: Forces in Mind Trust (FiMT)

Place Published: London, UK

URL: http://www.fim-trust.org/wp-content/uploads/2015/04/20150413-Evaluation-of-Information-Sharing-Report-.pdf


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