Lookup NU author(s): Dr Toby Lowe
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0).
This paper reviews the rise of new public management approaches to performance management in the voluntary sector and argues that outcome-based performance management – the dominant paradigm for performance management in the sector – fails to respond to the complex nature of voluntary sector challenges and activity. The paper argues that we need a new paradigm for performance management, which focuses on learning and improvement of practice, not on accountability for outcomes.
Author(s): Lowe T
Publication type: Article
Publication status: Published
Journal: Voluntary Sector Review
Print publication date: 01/11/2017
Online publication date: 25/07/2017
Acceptance date: 25/07/2017
Date deposited: 10/10/2017
ISSN (print): 2040-8056
ISSN (electronic): 2040-8064
Publisher: Policy Press
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