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Lookup NU author(s): Dr Sharyn Maxwell
This is the authors' accepted manuscript of an article that has been published in its final definitive form by SAGE Publications Ltd, 2019.
For re-use rights please refer to the publisher's terms and conditions.
© The Author(s) 2018. We investigated the reasons why the transition from paper to electronically formatted records during patient handover between ambulance crews and emergency department staff in a North East England Emergency Department has not always been viewed positively. Interviews with seven paramedics and three emergency department staff were conducted in addition to observations of 74 ambulance staff during 37 handovers in the emergency department. In just over half of the handovers (20), paramedics found it necessary to provide written information to aid emergency department staff, in addition to that recorded electronically. There were a number of issues that impeded the ready utilisation of electronic records in this context. The major factors identified as contributing to this were the choice of system architecture, the design of user interfaces, and the procurement process used by the National Health Service. We have made some suggestions about how the system could evolve from one focused on providing management information to one that also supports operational needs.
Author(s): Altuwaijri EA, Budgen D, Maxwell S
Publication type: Article
Publication status: Published
Journal: Health Informatics Journal
Year: 2019
Volume: 25
Issue: 4
Pages: 1705-1721
Print publication date: 01/12/2019
Online publication date: 17/09/2018
Acceptance date: 02/04/2018
Date deposited: 31/01/2019
ISSN (print): 1460-4582
ISSN (electronic): 1741-2811
Publisher: SAGE Publications Ltd
URL: https://doi.org/10.1177/1460458218797984
DOI: 10.1177/1460458218797984
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