Lookup NU author(s): Colin Watson,
Dr Ahmed Kharrufa
This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).
Disability assessment processes are complex and stressful, with claimants finding it challenging to prepare an effective account of their disabilities to support their claim. This project focuses on a disability benefit called Personal Independence Payment (PIP), which is received by millions of people with disabilities in the UK. We present a multi-stage exploratory investigation into how lifelogging could help address the challenges claimants have in accessing disability benefits. In the first study, benefit advisors participated in interviews and workshops to inform the design of PIP Kit, a highly customisable prototype elicitation diary to help disability claimants articulate their experiences. In the second study, PIP Kit was trialled by benefit claimants whilst making their actual PIP claims. We found that PIP Kit helped empower claimants in understanding the claim process and assisted in building arguments for their claims. We also have identified clear principles for supporting disability benefit claimants with technological interventions.
Author(s): Watson C, Kirkham R, Kharrufa A
Publication type: Conference Proceedings (inc. Abstract)
Publication status: Published
Conference Name: CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
Year of Conference: 2020
Online publication date: 30/04/2020
Acceptance date: 17/01/2020
Date deposited: 17/01/2020