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Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation

Lookup NU author(s): Dr Klara Scheurenbrand

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This is the authors' accepted manuscript of an article that has been published in its final definitive form by Elsevier Inc., 2021.

For re-use rights please refer to the publisher's terms and conditions.


Abstract

This paper introduces an “ethics of care” lens to the literature on Transformative Services Research (TSR) to understand how service users and providers co-create transformational value and well-being. In considering six food poverty organizations—categorized as market-oriented, faith-oriented, or neighborhood-oriented—the authors argue that the intention behind enacting an ethics of care drives different possibilities for transformative value. The analysis is organized in line with Tronto’s (1993; 2001) phases of caring, and makes connections between values that drive the organization’s work, emerging subjectivities, practices that unfold as a result, and ultimately the value that is co-created. The findings show that caring relations must be considered “in situ,” as an organization’s values and practices are what determine the potential for transformative value.


Publication metadata

Author(s): Parsons E, Kearneya T, Surman E, Cappellini B, Moffat S, Harmane V, Scheurenbrand K

Publication type: Article

Publication status: Published

Journal: Journal of Business Research

Year: 2021

Volume: 122

Pages: 794-804

Print publication date: 01/01/2021

Online publication date: 17/07/2020

Acceptance date: 26/06/2020

Date deposited: 30/07/2020

ISSN (print): 0148-2963

ISSN (electronic): 1873-7978

Publisher: Elsevier Inc.

URL: https://doi.org/10.1016/j.jbusres.2020.06.058

DOI: 10.1016/j.jbusres.2020.06.058


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