Designing for Employee Voice

Abdulgalimov, D; Kirkham, R; Nicholson, J; Vlachokyriakos, V; Briggs, P; Olivier, P

doi:10.1145/3313831.3376284

Designing for Employee Voice

Lookup NU author(s): Dinislam Abdulgalimov, Reuben Kirkham, James Nicholson, Dr Vasilis Vlachokyriakos, Professor Pam Briggs, Professor Patrick Olivier ORCiD

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This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).

Abstract

Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals – Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access – in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped discourse and supported the creation of a trusted environment for employee voice.