ePrints

Is customer participation always good in service recovery? The moderating role of customers' positive psychological capital

Lookup NU author(s): Professor Klaus Schoefer

Downloads

• Accepted version [.pdf]

Licence

This is the authors' accepted manuscript of an article that has been published in its final definitive form by Emerald Publishing Limited, 2023.

For re-use rights please refer to the publisher's terms and conditions.

Publication metadata

Author(s): Alotaibi MN, Chaouali W, Mjahed Hammani S, Schoefer K, Aloui N, Abdulhamid Saleh MA

Publication type: Article

Publication status: Published

Journal: International Journal of Bank Marketing

Year: 2023

Volume: 41

Issue: 3

Pages: 457-484

Print publication date: 10/04/2023

Online publication date: 27/01/2023

Acceptance date: 27/11/2022

Date deposited: 28/11/2022

ISSN (print): 0265-2323

ISSN (electronic): 1758-5937

Publisher: Emerald Publishing Limited

URL: https://doi.org/10.1108/IJBM-03-2022-0101

DOI: 10.1108/IJBM-03-2022-0101

ePrints DOI: 10.57711/c3mp-z476

Altmetrics

Funding

Share