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Managing through a crisis: emotional leadership strategies of high-growth entrepreneurs during the COVID-19 pandemic

Lookup NU author(s): Dr Kautsar RamliORCiD

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).

Abstract

This study explores how high-growth entrepreneurs use well-being and emotional labour as tools to respond to crises. Drawing on 173 longitudinal interviews with 57 high-growth entrepreneurs during the Covid-19 crisis, we explore internal crisis response strategies. The data show that entrepreneurs employ a variety of emotional labour practices which produce organizational resilience. However, these practices are in tension with the strategic practices required for economic resilience. We show how the emotional of entrepreneurs serves as part of their crisis leadership strategy. This adds a new perspective to the literature on entrepreneurial crisis and resilience by showing the complexity of internal reactions to sudden and prolonged shocks.

Publication metadata

Author(s): Ramli K, Spigel B, Williams N, Mawson S, Jack S

Publication type: Article

Publication status: Published

Journal: Entrepreneurship & Regional Development

Year: 2023

Volume: 35

Issue: 1-2

Pages: 24-48

Online publication date: 22/11/2022

Acceptance date: 25/10/2022

Date deposited: 12/06/2023

ISSN (print): 0898-5626

ISSN (electronic): 1464-5114

Publisher: Routledge

URL: https://doi.org/10.1080/08985626.2022.2143905

DOI: 10.1080/08985626.2022.2143905

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