Impact of Personalised AI Chat Assistant on Mediated Human-Human Textual Conversations: Exploring Female-Male Differences

Wang, J; Ivrissimtzis, I; Li, Z; Shi, L

doi:10.1145/3640544.3645218

Impact of Personalised AI Chat Assistant on Mediated Human-Human Textual Conversations: Exploring Female-Male Differences

Lookup NU author(s): Dr Lei Shi ORCiD

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Abstract

In text-based communication, the enhancement of user experiences during the earliest stages of contact, particularly while establishing rapport, is of utmost importance. This research investigates differences between males and females in the utilisation of an AI conversation assistant at the beginning of a conversation. The system has text "Recommendation" and "Polishing" capabilities and can customise the linguistic style, selecting either a humorous or a respectful tone. Users could also choose between three different levels of AI extraversion. In user evaluation studies, the system received a favourable usability rating, confirming its efficacy. Generally, male users reported a greater level of user experience compared to female users. However, both male and female users indicated an elevated sense of comfort and a greater inclination to sustain connections while utilising the AI system.