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Conflicting perceptions of success in an information systems project

Lookup NU author(s): Dr Alan Fowler

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Abstract

This paper is based on a case study featuring the introduction of a new Management Information System in a large, corporate-structured, project-engineering organisation. The aim was to review the project and to assess perceptions of success amongst different stakeholder interests. To this end, the responses of senior managers, system-developers and end-users including project-managers within the respective business units, were evaluated by detailed interview. The paper highlights the considerable perceptional differences revealed, discussing and linking experiences in this project to a number of issues appearing in the literature.

Publication metadata

Author(s): Fowler A; Walsh M

Publication type: Article

Publication status: Published

Journal: International Journal of Project Management

Year: 1999

Volume: 17

Issue: 1

Pages: 1-10

Print publication date: 01/02/1999

ISSN (print): 0263-7863

ISSN (electronic): 1873-4634

Publisher: Pergamon

URL: http://dx.doi.org/10.1016/S0263-7863(97)00063-X

DOI: 10.1016/S0263-7863(97)00063-X

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