Lookup NU author(s): Emeritus Professor John Dobson
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The telecommunications industry is becoming both more co-operative and more competitive and this has dramatic consequences on the character of operational support. Operational activities make up the majority of telecommunications companies, and investment in these activities is huge. Dynamic markets and emerging new roles and supply chains stress the design of such operational systems and processes, some of which can trace their origins back to the monopolistic days of the past. This paper presents preparatory work in the search for new architectural tools to prepare operational support for the next millennium. The paper provides a definition for a value-adding enterprise and shows how conversation theory can help analyse the interaction of roles within an enterprise model. Such models can describe the interaction between responsibilities within enterprises and, in future, the required operational support systems, activities, data and processes.
Author(s): Russell CM, Holladay MR, Barnsley PB, Martin M, Dobson J
Publication type: Article
Publication status: Published
Journal: BT Technology Journal
Print publication date: 01/04/1999
ISSN (print): 1358-3948
ISSN (electronic): 1573-1995
Publisher: Springer New York LLC
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