Lookup NU author(s): Sarah Walsh,
Professor Rob Wilson
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This paper seeks to identify the voice(s) of the undergraduate located at the heart of institutional efforts to understand students as 'customers' and argues for much greater clarity about the kind of ‘experience’ HEIs are actually offering vis-à-vis what their students desire.
Author(s): Richter PAD, Walsh S, Wilson R
Publication type: Conference Proceedings (inc. Abstract)
Conference Name: SRHE Annual Conference
Year of Conference: 2010