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Customer Choice of Self-Service Technology: The Roles of Situational Influences and Past Experience

Lookup NU author(s): Dr Cheng Wang

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Publication metadata

Author(s): Wang C, Harris J, Patterson P

Publication type: Article

Journal: Journal of Service Management

Year: 2012

Volume: 23

Issue: 1

Pages: 54-78

ISSN (print): 1757-5818

ISSN (electronic): 1757-5826

Publisher: Emerald Group Publishing Ltd.

URL: http://dx.doi.org/10.1108/09564231211208970

DOI: 10.1108/09564231211208970


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