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Women, social skill and interactive service work in telephone call centres

Lookup NU author(s): Dr Vicki Belt, Ranald Richardson

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Publication metadata

Author(s): Belt V, Richardson RGW, Webster J

Publication type: Article

Journal: New Technology, Work and Employment

Year: 2002

Volume: 17

Issue: 1

Pages: 20-34

Print publication date: 01/03/2002

ISSN (print): 0268-1072

ISSN (electronic): 1468-005X

URL: http://dx.doi.org/10.1111/1468-005X.00091

DOI: 10.1111/1468-005X.00091


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